Persons Tested Positive for COVID-19

If you are symptomatic and have medical-related enquiries or require support services during isolation in the community:

To implement the "reducing death, critical case and infection" anti-epidemic strategy, the HA has launched a series of measures to enhance the support to COVID-19 patients in the community, especially the high-risk patients, to prevent disease progression. HA has strengthened community support for the confirmed patients and implemented triage system to prioritise hospital services for patients with critical condition.

High-risk patients in the community can acquire treatment and support by the following means:

Enquiry Hotline
The HA telephone hotline 1836115 operates from Monday to Sunday, including Public Holidays from 9am to 7pm, for medical related enquiries of COVID-19 confirmed cases. Referral to doctor tele-consultation will be made if needed.

Designated Clinics for COVID-19 Confirmed Cases and tele-consultation service
The designated clinics for COVID-19 confirmed cases help provide treatment for the people who are presenting with relatively mild symptoms of infection requiring medical advice. In order to implement appropriate infection control arrangements, people seeking consultation must make appointments to avoid people queuing at the clinics. The healthcare staff of the designated clinics will provide appropriate treatment according to the patient's clinical condition, and will transfer the patient to hospital for further treatment if required. In addition, HA also provides tele-consultation service to facilitate suitable COVID-19 confirmed patients to receive medical consultation and medication delivery service in the community. Confirmed patients and their family members or carers can make appointment with a designated clinic for in-person consultation by using the "Book Tele/DC" function in "HA Go" mobile app to book an appointment for designated clinic or tele-consultation service.

Designated telephone line support by Patient Support Call Centre
Nursing team from Patient Support Call Centre will review the list of confirmed patients on daily basis and proactively contact patients of the high-risk groups and conduct health assessment, provide relevant information and support, and advise patient to book designated clinics for medical consultation, if required.